Policies

This page was last modified on 9th October, 2018.

Notification of Policy Changes

From time to time we may use customer information for new unanticipated uses not previously disclosed in our policies. If our information practices change at some time in the future we will post the updated policies on this page, and update the date 'last modified' in the header of this page. If you are concerned about how your information is used, you should check these policies periodically.

If you feel that our website is not following these stated policies, you may contact us at [email protected]


Questions?

Our goal is to make our policies easy to understand. If you have any questions or concerns, please contact our Data Protection Officer Simon via email at [email protected], or by mail at 149/151 Sparrows Herne, Bushey Heath, Herts, WD23 1AQ, England.


Privacy Policy

By accepting this Privacy Policy in registering, or by visiting and using our website, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.


What Information Do We Collect?

Our primary purpose in collecting personal information is to understand, protect and serve our users, and so we only collect personal information about you that we consider necessary for achieving this purpose (e.g. we don't need you to enter payment information unless you buy something).

We collect the following personal information about visitors (a visitor is any user accessing our website without a registered account):

  • IP addresses used when accessing our website

  • The url a visitor came from, their current url & the next url they load.


We collect the following personal information about registered users:

  • IP addresses used when accessing our website

  • Name

  • Email

  • Account password (this is encrypted on sign up)

  • Data needed to link a payment to a registered user (e.g. a payment identifier)

  • Personal information entered when logged in (e.g. data such as exchange API details or coin wallet details)


The following information may be collected by third parties, but is not stored by us:

  • Full payment information

  • Website usage statistics

  • Some of our pages use framing techniques to serve content from our partners while preserving the look and feel of our site, for example our live support chat & mail list. Please be aware that when interacting with content such as this you are providing your personal information to these third parties and not to us.


How do we use your information?

Any personal information we collect is used to:

  • Provide you access to our website (e.g. we use your email/password to authenticate user logins).

  • Analyse & customise your usage of our website (e.g. if your IP indicates you're in a certain country we might show you different content).

  • Send you transactional emails (for things like signup verification or password resets).

  • Send you marketing emails with occasional updates (for things like website changes or policy updates). We will only send marketing emails if you opt-in to them, and all marketing emails we send have an 'unsubscribe' button at the bottom. You can click this at any time to stop receiving marketing emails. Alternatively, you can email us at [email protected] at any time asking to be unsubscribed.

  • Occasionally we may use email addresses or other contact information to contact individuals for their input on our services, or to communicate information (e.g. if there's a problem with their account).

  • Protect us against criminal or malicious activity such as fraud.


How do we protect your information?

We implement various measures to maintain the security of your personal information. These include a firewall on all web servers, automatic security updates on all web servers, regular vulnerability scans, brute force protection on all web servers & user logins, password encryption & usage of the Secure Sockets Layer (SSL) protocol.

If you think you've found a vulnerability on our website, get in touch! We're happy to reward you for helping us keep our services safe & secure. If after investigation we find you've abused a vulnerability prior to disclosure, we'll take appropriate legal action & give no reward. Please disclose issues responsibly by contacting us via email and provide us adequate time to fix the issue.

Contact us at [email protected] if you have a security concern or think you've found a vulnerability. Google's Vulnerability Reward Program has some great resources if you're not sure how to report something.


Who do we share your information with?

We will only share or disclose your information with third parties in the ways described in this policy. We do not control the usage, storage, retention, processing, or disclosure of your information by such third parties; so this Privacy Policy does not apply to third parties. Generally each third party will have its own policies, and we encourage you to review each third party's policies.

The third parties we disclose your information to:

  • We may share your information to Bitcoin Kit employees or contractors to improve site functionality or provide support. We may also provide anonymised data to the general public (e.g. specifying how many users we have on our website, and this would not be personally identifiable).

  • Our website and services, including your personal data, are hosted on third party servers. The operators of these servers may have access to your personal information, although sensitive data such as passwords are encrypted.

  • We may share your information with trusted third parties for services such as email (SendGrid & MailChimp), support (Intercom), performance/security (CloudFlare), payment processing (CoinGate) & analytics/social sharing (Google Analytics & AddThis).

  • We may share your information to third party APIs for gathering cryptocurrency exchange or wallet data (e.g. if you add exchange API details we'll use these to query the associated APIs, and if you add wallet data we'll query associated APIs and blockchains).

  • Any information we collect will be disclosed when legally required to do so.

  • If our website is ever acquired, we will share all stored personal information with the new owner.


Requesting, correcting & updating data

Upon request, we will provide you with all personal information we have about you, or correct/update any data we have about you. To request this send us an email at [email protected] We will respond to your request within a reasonable time frame, and may request further information to prove your identity.


Account deletion

Upon request, we will delete all personal information we have about you within a reasonable time frame. To request this send us an email at [email protected] Be aware of scenarios affecting data deletion:

  • After a deletion request we will request that all third parties delete your information, but we cannot guarantee that all third parties will do this (each will have their own Privacy Policy which they operate under).

  • Certain personal information such as your IP address may be stored in log files. We may not be able to delete this data immediately as these logs are used to prevent criminal or malicious activity. We don't store log files indefinitely, only until they're no longer needed.


Data retention

We retain your information for as long as your account is active or as needed to provide you services or to comply with legal obligations (under legal obligations we may need to retain data past the point when you request an account deletion).


Do we use cookies?

Yes, we use first & third party cookies on our website. See our Cookie Policy for details on cookies.


Bitcoin Kit uses a number of cookies (small pieces of text stored on your computer). We use two types of cookie; first party (cookies that we create ourselves) and third party (cookies are those placed by websites, services, and/or parties other than us).

You can choose to disable cookies in your internet browser if you wish (many internet browsers enable cookies by default, but allow you to disable either all cookies or only third party cookies; for further details, please consult the help menu in your internet browser or the documentation that came with your device). Disabling first party cookies will prevent you using our login system. Disabling third party cookies may cause parts of our website to behave strangely (although most pages should still be usable). You can choose to delete cookies at any time, however you may lose any information that enables you to access our website more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Third party cookies used on our website:

  • Google Analytics & AddThis, which provide us with an insight into our visitors and an opportunity to improve our services. We do not share this information, we use it to monitor data such as which website pages are most popular, and how visitors found our website.

  • AddThis, which we use to make sharing and interacting with our content easier.

  • Intercom, which we use to provide live chat & support to our users.



For All Users

Here at Bitcoin Kit we respect the rights of all our users worldwide, and we expect them to also demonstrate that respect to other users and to assist us in creating a beneficial and positive atmosphere for all Bitcoin Kit users.

Copyright can be a confusing territory for many people. Simply put: just about anything on the web is likely copyrighted by someone - including content submitted to Bitcoin Kit by users. This is important to consider, as the copyright for something you post may be owned by someone else.

In the points below, we will attempt to eliminate some of the confusion and counter many of the myths surrounding copyright and to present clearly the Bitcoin Kit policy and practices with regard to copyright. The availability of this document should not be construed as rendering legal or other professional advice, and this document is not a substitute for the advice of a solicitor. If you require legal advice, you should seek the services of a qualified solicitor.

  • Copyright infringement occurs when you attempt to use someone else's work without their explicit permission.

  • To avoid infringing on the rights of another creative person, use your own skill and imagination to post original ideas and content. Ensure that all aspects of your work are your original creations. If you've used materials which are owned by other people or companies, make sure that you have obtained their permission or licensing for the use of it (and retained this proof in-case your content is queried for copyright).

  • If you submit copyrighted work to Bitcoin Kit, when the proper proof is submitted, your content will be removed immediately. You won't receive an opportunity to remove the copyrighted work. If you believe that your content has been removed falsely, then please contact us at [email protected]

  • If you are found to repeatedly post content that infringes copyright, your account will be deleted. The copyright owner may also decide to sue you directly if you infringe his/her copyright.

  • Even after taking down your work, you are still liable to damages caused to the copyright owner. Although after deletion, content is removed permanently from our servers; so no assistance can be given to copyright owners on our part after content deletion.


For Copyright Owners

For a copyright claim to be considered, you must follow the guidelines set out in our Terms & Conditions (5. Reporting Copyright Violations).


Refund Policy

All products and services sold by Bitcoin Kit are sold "as is". The customer assumes the responsibility for the purchase, and no refunds will be issued. If after purchasing a service with us you abuse our staff or services to the extent that we have to delete your account or ban you from a service, no refund will be given even if a paid service is active. Account deletions or bans are made at our sole discretion.

Any attempt at charging back or reversing a payment under the pretense of you being unaware of this policy will be considered fraud, and in violation of both our policies and our terms & conditions; any attempt to do so will result in an immediate ban of your account, deletion of all stored non-essential user data, and us contacting the relevant authorities with all information we have available about you. If however a valid reversal occurs, please contact us at [email protected] prior to requesting it and we'll be happy to deal with it accordingly, and if valid allow continued use of your account. This decision is made at our sole discretion.

Never invest money you can't afford to lose.

All information on this website is for general informational purposes only, it is not intended to provide legal or financial advice. We encourage you to consult your own legal & financial advisors before making any cryptocurrency-related purchase.