Coin Tracker FAQ
Below are some commonly asked questions about our Crypto Coin Tracker.
What do you do?
We monitor the value of your investments across multiple cryptocurrency exchanges and coin wallets.
Once you add an API key for an exchange we do two things. First we get your current balance for all held coins and display this on charts/tables. Then we go through all of your past trades, deposits and withdrawals so we can work out your profit/loss over time, and include your trading activity on charts/tables.
Many cryptocurrencies have a public ledger, where using the public address for your wallet (sometimes called the 'public key'), you can see all money that's gone to/from that wallet. In our tracker you can add this public wallet addresses; where we then look through your ledger and work out the profit/loss each time you deposited/withdrew money. The public wallet addresses is read-only, so we can't take any of your money (you need the private wallet address to do that, which we don't need).
I need help, can I talk to a human?
Yes! We offer live support chat! You can access this by clicking the red icon in the bottom right of the page. If you don't see this icon, try disabling your adblocker. Our support team is based in the UK, so if you contact us between 11pm-9am UTC we might take a few hours to respond, outside of these hours we should respond fairly quickly.
The charts/data I'm seeing are wrong, what do I do?
There are two common causes for issues in our tracker; the first is if we've just added support for a new exchange, where we might still be loading pricing data - so your balance in the left-part of a chart might be wrong. In this scenario the chart should fix itself over time. The second common cause is where an exchange has changed something, causing our system to break. In this scenario we should be able to adapt to the change and fix it.
Alternatively, you might just be experiencing a bug! Regardless of what your problem is, please tell us about it here! Please include as much data as you can, including the email address for your account, and a screenshot of what you're seeing. Our tracker is our main focus in 2018, so we treat even small bugs very seriously and will fix them ASAP.
How do I get an exchange API key?
When adding a new exchange account on our tracker, we list the steps needed for that exchange. Click here to add a new exchange account.
How do I get a public wallet address?
This is the long code you use when sending money to your wallet. It's sometimes called a 'key', or 'deposit address'. Be aware that a wallet will have a single private address/key, which should be kept private (never share this with tracking systems like ours), and multiple public addresses. If you've used more than one public address for your wallet, you'll have to add each of these on our tracker to take into account all of your coins.
Why use you over Blockfolio, CryptoCompare, CoinTracking, Coinigy, etc.
We're very aware that other websites/apps offer similar features to us, in particular CoinTracking and Coinigy. They both provide automated monitoring of multiple cryptocurrency exchanges. But.. a feature we really wanted - the ability to see your profit since your last trade (I'm talking about any trade, not margin trading - which exchanges generally offer themselves), we found these services didn't offer this. As of August 2017 Coinigy has started adding basic charts for this, but they don't provide any useful data yet. Their historic data also seemed pretty unstable, randomly removing coins on certain days. :(
Currently our system is also free, and supports coin wallet tracking too! If we ever do start charging, we'd always offer basic monitoring for free. Our goal is to make the process of holding and trading cryptocurrencies more transparent and easy, a payment wall to access our tools at all would be counter productive! I mean if you've ever seen the user interface for Kraken...you'll likely have the urge to go cry in a small box.. Instead why not just take a look at our Crypto Coin Tracker every day or two, and only go on Kraken to make specific trades. :)
How do you work out the fiat value of cryptocurrencies?
This is something we rarely see asked, but something that should be known. On exchanges like Kraken you can see an estimate of all your assets in fiat such as GBP or EUR, even though certain cryptocurrencies can't be traded directly to GBP for example. So how do they get this equivalent value if you can't directly trade it?
Well we're not too sure how they do it, but we do it by converting via Bitcoin. If there's a tradable pair between a fiat/cryptocurrency, we'll use it for the currency conversion; but if there isn't, we'll convert it to Bitcoin and then to fiat to estimate the value. For example as of writing this in May 2017, you can't trade between GBP and LTC on Kraken, so to get the value of your Litecoin in GBP, we convert it to Bitcoin, and then from Bitcoin to GBP - at the correct conversion rate at that point in time.
What do we do to keep things secure?
We use APIs to monitor your personal exchange accounts every minute, so usage of this website raises valid security questions. See this guide we posted covering potential risks.
Generall speaking though, we require HTTPS on all website pages and follow all recommended security practices to ensure our servers are as secure as possible. We're very aware that there's always a risk that our system will be comprimised, but we'd argue that the only thing this risks is privacy, not security. To monitor an exchange, we do NOT need write-access API keys, only read-access. With coin wallets we only need public addresses, which again are read-only. So if we're compromised, the worst case scenario is that your API keys/public wallet addresses and name/email is compromised. Passwords are encrypted and hashed. We run regular security scans to check for vulnerabilities.
Never invest money you can't afford to lose.
All information on this website is for general informational purposes only, it is not intended to provide legal or financial advice. We encourage you to consult your own legal & financial advisors before making any cryptocurrency-related purchase.